TERMS & CONDITIONS

Last Updated: January 1, 2026

Welcome to Westlake Productions. These Terms and Conditions (“Terms”) govern your use of westlakepromedia.com (the “Website”) and, where applicable, the purchase or use of services provided by Westlake Productions (“Westlake,” “we,” “us,” or “our”).

By accessing our Website, submitting an inquiry, purchasing services, approving a proposal, or otherwise engaging Westlake Productions, you acknowledge that you have read, understood, and agree to these Terms.

If you do not agree with these Terms, please do not use the Website or purchase our services.

1. Services

Westlake Productions provides creative and media production services for businesses and brands. Services may include, but are not limited to:

Product photography
E-commerce photography
Styled product photography
Lifestyle imagery
Social media content and creatives
Advertising creatives
Infographics
Short-form product video
Product launch content
Landing page and campaign creative assets
Image retouching and post-production
AI-assisted creative production
Other related creative services

The exact services, quantities, deliverables, timelines, pricing, and revision allowances for a particular client will be determined by the applicable proposal, package, order, statement of work, invoice, or other written agreement.

If a project-specific written agreement conflicts with these general Terms, the project-specific agreement will control with respect to that project.

2. Client Responsibilities

Clients are responsible for providing Westlake Productions with the information, materials, products, approvals, and access reasonably necessary to complete the agreed services.

This may include:

Physical products
Logos
Brand guidelines
Fonts and brand colors
Product information
Product specifications
Marketing copy
Required disclaimers
Reference images
Creative direction
Website information
Social media information
Timely feedback and approvals

Delays in providing required materials, products, information, feedback, or approvals may result in corresponding delays to the production schedule.

3. Product Shipping

When physical products are required for production, clients are responsible for safely packaging and shipping those products to the address provided by Westlake Productions.

Unless otherwise agreed in writing, the client is responsible for the cost of shipping products to Westlake Productions.

Clients should provide shipment tracking information whenever available.

Westlake Productions is not responsible for products that are lost, stolen, delayed, or damaged before they are received by Westlake Productions.

We strongly recommend that clients use a trackable shipping service and obtain appropriate shipping insurance for products of significant value.

4. Product Condition and Use During Production

Clients should provide products in clean, functional, and photo-ready condition whenever possible.

Westlake Productions may handle, unpack, assemble, position, clean, stage, open, operate, or otherwise reasonably use products as necessary to produce the requested content.

Normal handling during photography or video production may result in minor wear to packaging or products.

Consumable, disposable, perishable, cosmetic, food, beverage, sealed, adhesive, single-use, or similar products may need to be opened or used during production and therefore may not be returned in their original condition.

Westlake Productions will make reasonable efforts to avoid unnecessary damage to client property.

If a production concept requires substantial or permanent modification of a product, we will attempt to obtain client approval before proceeding.

5. Product Storage and Returns

Unless otherwise agreed, Westlake Productions may retain client products for a reasonable period following completion of a project in case additional photography, revisions, or related production is required.

Clients who want products returned must notify Westlake Productions and provide or pay for appropriate return shipping.

Unless specifically included in a service agreement, return shipping costs are the responsibility of the client.

Westlake Productions may establish reasonable storage deadlines for completed projects. Products that remain unclaimed after notice has been provided to the client may be considered abandoned and may be discarded, donated, recycled, or otherwise disposed of at Westlake Productions' discretion, to the extent permitted by applicable law.

Clients should not send irreplaceable, exceptionally valuable, hazardous, illegal, or regulated products without obtaining written approval from Westlake Productions beforehand.

6. Creative Direction

By hiring Westlake Productions, the client acknowledges that creative services involve professional and artistic judgment.

Westlake Productions will make reasonable efforts to follow agreed creative direction, brand guidelines, references, and project objectives. However, reference images, mood boards, examples, and inspiration are intended to communicate general creative direction and do not guarantee an exact reproduction.

Differences in lighting, materials, environments, equipment, product characteristics, editing, composition, and other production variables are normal.

7. Artificial Intelligence and Digital Production

Westlake Productions may use artificial intelligence, generative imaging technology, compositing, digital retouching, image manipulation, background generation, object removal, image enhancement, and other digital production techniques as part of its creative workflow.

These technologies may be used to create or modify backgrounds, environments, props, visual effects, layouts, compositions, or other supporting elements.

Unless specifically agreed otherwise, the use of such tools is considered part of Westlake Productions' normal production and post-production process.

Westlake Productions will make reasonable efforts to ensure final deliverables meet our professional quality standards. However, clients are responsible for reviewing and approving final creative assets before publication, advertising, distribution, or commercial use.

8. Revisions

The number and scope of revisions included with a project will be specified in the applicable package, proposal, or service agreement.

A revision generally means a reasonable modification to an existing creative deliverable.

Requests that substantially change previously approved creative direction, require new photography, require a new set or concept, introduce new products, or otherwise materially expand the original scope may be considered additional work and may incur additional charges.

Additional revisions or production beyond the agreed scope will be quoted separately or billed at Westlake Productions' applicable rate.

9. Client Approval

Clients are responsible for reviewing all deliverables carefully before approving or publishing them.

Approval constitutes acceptance of the creative deliverable, including its design, composition, product appearance, copy, spelling, pricing, claims, disclaimers, and other visible content.

Westlake Productions is not responsible for errors that were present in materials supplied by the client or that remained in deliverables after the client provided final approval.

10. Advertising and Product Claims

Clients are solely responsible for ensuring that claims made about their products, services, pricing, promotions, warranties, performance, ingredients, specifications, certifications, or other commercial representations are accurate, lawful, and adequately substantiated.

Westlake Productions may create advertising materials based on information provided by the client but does not independently verify every product or marketing claim.

The client agrees not to instruct Westlake Productions to create content that is false, deceptive, unlawful, infringing, or otherwise misleading.

11. No Guarantee of Results

Westlake Productions provides creative and production services.

While our work is designed to improve the presentation, positioning, and marketing of our clients' products and brands, we do not guarantee any particular business outcome.

Westlake Productions makes no guarantee regarding:

Sales
Revenue
Profit
Conversion rates
Advertising performance
Social media engagement
Followers
Website traffic
Return on advertising spend
Product launch performance
Search engine rankings
Marketplace performance
Other commercial results

Marketing performance depends on numerous factors outside Westlake Productions' control.

12. Payments

Pricing and payment schedules will be stated in the applicable package, invoice, proposal, subscription, or service agreement.

Unless otherwise agreed, payments are due according to the payment schedule provided at the time of purchase or engagement.

Westlake Productions may require deposits, retainers, recurring payments, milestone payments, or payment in full before beginning or continuing work.

Production may be suspended if an account becomes overdue.

Final high-resolution or production-ready deliverables may be withheld until all amounts due for the applicable project have been paid.

13. Deposits and Retainers

Unless otherwise stated in writing, deposits and retainers reserve production capacity and may become non-refundable once production planning or work has begun.

If a client cancels a project after work has started, Westlake Productions may retain amounts reasonably attributable to work already performed, production time reserved, expenses incurred, or other commitments made for the project, subject to applicable law and the specific service agreement.

14. Cancellations and Rescheduling

Clients should notify Westlake Productions as soon as possible if a project needs to be cancelled, paused, or rescheduled.

Because production capacity is reserved in advance, cancellations or significant scheduling changes may be subject to fees specified in the applicable proposal or agreement.

Any third-party expenses, purchased materials, props, shipping costs, location fees, contractor expenses, or other non-refundable costs incurred specifically for the project remain the client's responsibility.

15. Intellectual Property

Unless otherwise specified in writing, Westlake Productions retains ownership of its underlying production methods, templates, processes, project files, working files, editing systems, designs, techniques, and other pre-existing intellectual property.

Upon full payment, clients receive the usage rights or ownership rights to final approved deliverables specified in their applicable service agreement.

Unless expressly included, delivery of final content does not automatically include RAW photographs, unedited video, layered design files, project files, source files, rejected concepts, unused images, or other working materials.

Such materials remain the property of Westlake Productions unless otherwise agreed in writing.

16. Portfolio and Promotional Use

Unless the client and Westlake Productions agree otherwise in writing, the client grants Westlake Productions permission to display completed, publicly released creative work for reasonable self-promotional purposes.

This may include:

Westlake Productions' website
Portfolio
Social media
Case studies
Sales presentations
Advertising
Award submissions
Promotional materials

Westlake Productions will make reasonable efforts not to publicly release confidential or embargoed campaign materials before the client's intended public launch.

Clients requiring confidentiality, white-label production, or restrictions on portfolio usage should notify Westlake Productions before production begins.

17. Client Materials and Intellectual Property

The client represents that it owns or has obtained the necessary rights to any trademarks, logos, photographs, videos, designs, copy, music, fonts, graphics, product packaging, or other materials supplied to Westlake Productions.

The client grants Westlake Productions permission to use those materials solely as reasonably necessary to perform the requested services.

The client is responsible for claims arising from materials supplied by the client that infringe or violate the intellectual property or other rights of a third party.

18. Third-Party Materials

Certain projects may involve licensed fonts, stock photography, stock video, music, software, templates, AI services, or other third-party resources.

Such materials may remain subject to the licensing terms of their respective providers.

Where applicable, the client's rights to those elements are limited by the corresponding third-party licenses.

19. Confidentiality

Westlake Productions will make reasonable efforts to protect confidential information provided by clients in connection with a project.

Clients should clearly identify information that is confidential, proprietary, embargoed, or subject to a non-disclosure requirement.

Unless otherwise agreed, ordinary creative discussions and materials that have already been publicly released are not considered confidential.

A separate Non-Disclosure Agreement may be executed when a project requires additional confidentiality protections.

20. Testimonials and Reviews

If Westlake Productions publishes a client testimonial or review in advertising or promotional materials, we may edit it for formatting, spelling, grammar, or length provided that such editing does not materially alter the client's meaning or experience.

Westlake Productions will not knowingly publish fabricated or materially misleading testimonials.

21. Website Content

All content appearing on westlakepromedia.com, including text, graphics, logos, photographs, videos, layouts, branding, and design elements owned by Westlake Productions is protected by applicable intellectual property laws.

Website visitors may not reproduce, distribute, modify, republish, sell, scrape, or commercially exploit Website content without prior written permission from Westlake Productions, except as permitted by applicable law.

22. Prohibited Website Use

You agree not to use the Website:

For unlawful purposes
To interfere with Website operation or security
To introduce malicious software or harmful code
To attempt unauthorized access to systems or accounts
To impersonate another person or organization
To infringe intellectual property or privacy rights
To collect information through unauthorized automated means
To engage in fraudulent or deceptive activity

23. Third-Party Websites

The Website may contain links to third-party websites or services.

Westlake Productions does not control those third parties and is not responsible for their content, availability, security, privacy practices, products, or services.

Accessing third-party websites is at the visitor's own discretion and risk.

24. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Website and services are provided on an “as available” basis.

Westlake Productions does not warrant that the Website will always be uninterrupted, error-free, or free from harmful components.

Except for obligations expressly stated in a written service agreement, Westlake Productions disclaims warranties to the extent permitted by law.

25. Limitation of Liability

To the fullest extent permitted by applicable law, Westlake Productions will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from use of the Website or our services, including lost profits, lost revenue, lost business opportunities, or loss of data.

To the fullest extent permitted by law, Westlake Productions' aggregate liability arising from a particular paid project will not exceed the amount actually paid to Westlake Productions by the client for the specific services giving rise to the claim.

Nothing in these Terms excludes liability that cannot legally be excluded or limited.

26. Indemnification

To the extent permitted by applicable law, the client agrees to indemnify and hold harmless Westlake Productions and its owners, employees, contractors, and agents from third-party claims, damages, liabilities, and reasonable expenses arising from:

Materials supplied by the client
Client-provided advertising or product claims
The client's unlawful use of deliverables
Intellectual property infringement arising from client-provided materials
The client's violation of these Terms or applicable law

27. Force Majeure

Westlake Productions will not be responsible for delays or failures caused by circumstances reasonably beyond our control, including severe weather, natural disasters, power or internet outages, equipment failure, shipping disruptions, illness, government actions, labor disruptions, or failures of third-party services.

We will make reasonable efforts to resume affected work as soon as practical.

28. Governing Law

These Terms will be governed by and interpreted according to the laws of the State of Florida, without regard to conflict-of-law principles.

Any dispute concerning these Terms or services provided by Westlake Productions will be handled in the appropriate courts located in Florida, unless another dispute resolution procedure or venue has been agreed to in writing.

29. Changes to These Terms

Westlake Productions may update these Terms periodically to reflect changes to our services, Website, business practices, or legal requirements.

The updated version will be posted on this page with a revised “Last Updated” date.

Changes will apply prospectively unless otherwise required by law.

30. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in full force and effect to the extent permitted by law.

31. Entire Agreement

These Terms, together with any applicable proposal, invoice, statement of work, package description, service agreement, privacy policy, or other written agreement between Westlake Productions and the client, constitute the applicable agreement between the parties concerning the services covered by those documents.